Frequently Asked Questions
Are there any restrictions on hanging pictures or decorations?
Many properties allow hanging items if done carefully, but it’s best to review your lease or consult with us first. Some landlords may prefer picture-hanging strips to avoid wall damage.
What should I do if I accidentally damage the property?
If accidental damage occurs, notify us immediately. We'll assess the situation and coordinate repairs. Reporting it quickly helps minimise further damage and ensures fair management of repair costs.
What’s included in regular property maintenance?
Routine maintenance generally covers plumbing, electrical, and structural repairs. However, minor tasks like changing lightbulbs or smoke alarm batteries may fall under your responsibility. Contact us if you’re unsure.
How do I update my contact information?
If your contact details change, such as your phone number or emergency contacts, please let us know as soon as possible. Keeping your information up-to-date ensures you don't miss any important updates or notices.
What should I do in the event of a gas or electrical emergency?
For gas or electrical emergencies, refer to our Emergency Maintenance Procedure. If there is an immediate danger, call emergency services first, and then contact us for necessary repairs.
How can I request additional keys or report a lost key?
To request extra keys or report a lost one, please get in touch with our office. Keep in mind that additional charges may apply for key replacements.
What should I do if I experience issues with the neighbours?
If you’re facing problems with a neighbour, please contact us. We can help mediate and work towards a solution that is respectful to all parties involved.
Am I responsible for garden maintenance?
Garden maintenance responsibilities are typically outlined in your lease. If you're unsure, get in touch with us to clarify your obligations for lawn care, pruning, or general upkeep.